Privacy Policy - True-hawk

Last updated: November 2024

True-hawk ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website true-hawk.com or engage our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Complete our contact form or enquiry forms
Subscribe to our newsletter or communications
Engage our professional services
Correspond with us via email or other channels

This information may include your name, email address, postal address, property details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and approximate location
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To communicate with you about your projects and our services
To improve our website and user experience
To send periodic communications about our services (with your consent)
To comply with legal obligations
To protect our rights and prevent misuse

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: Where you have given clear consent for specific purposes
Contract: Where processing is necessary to fulfil a contract with you
Legitimate interests: Where processing is necessary for our legitimate business interests
Legal obligation: Where we must comply with a legal requirement

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in operating our website and business
Professional advisors such as lawyers and accountants
Regulatory authorities when required by law
Other parties with your explicit consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, potential risks, and applicable legal requirements.

7. Your Rights

Under data protection legislation, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

True-hawk
Thornbury House, 14 Cathedral Close
Salisbury, Wiltshire SP1 2EF
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.